smartapp

General 4

• What does this app do?
• Do I need to pay to register with smartapp?
• How do I get in touch with you?
• Can I perform a recharge/pay bills without registering?

My Account 4

• Can I change my contact information?
• I have changed my operator/circle through MNP. How can I update the information?
• How can I view the status of my order?
• I have changed my device and moved to a different version of OS. Will smartapp work on my new device?

Refer & Earn 5

• What is Refer and Earn program?
• How can I use the referral earnings?
• I was referred by my friend. How can I get cashback on my first transaction?
• I wasn't referred by anyone. Can I still get a referral discount on my first transaction?
• Is there a limit on how much I can earn?

Recharges/Bill Payment 9

• How do I recharge a prepaid mobile phone?
• How do I make a bill payment towards a postpaid connection?
• Can I recharge/pay bill for other numbers as well?
• On the recharge/bill payment screen, the operator is shown incorrectly. What do I do?
• I performed a recharge but it is not reflecting on my phone. How should I handle this?

View all 9

Payments & Refunds 6

• How do I make a payment?
• What all payment options are available?
• How many cards can I save in smartapp?
• I made a payment and the recharge was not successful. What does this mean?
• How does smartapp handles refunds?

View all 6

Wallet 10

• What is smartwallet?
• How can I add money to my smartwallet?
• What is the maximum amount that can be added to smartwallet?
• How can I use money present in my smartwallet?
• What will happen to my money if my recharge fails?

View all 10

Usage 4

• What all kinds of usage analysis are available?
• How can I view my usage analysis?
• How accurate is the information?
• I think I sent more SMS than I can see here. Is that an issue?

Smartcombo 5

• What is a smartcombo?
• What am I supposed to do to get access to a smartcombo?
• Will I be offered a different smartcombo every time I log in?
• Can I remove plans from a smartcombo?
• Does a smartcombo help me save money?

Security & Frauds 3

• How does smartapp handle fraudulent transactions?
• What is CVV, CV2 and 3D Secure Password?
• Is it safe recharging through smartapp?

App Permissions 1

• What app permissions are requested and why are they required?

3G Usage 11

• What does this app do?
• How smartapp tracks my data?
• How do I set up my plan data?
• I don't know my Data plan. How can I find it?
• I am on Prepaid plans. Will it work?

View all 11

Wifi Usage 4

• How does Wifi Tracking works?
• Can I track my Home & Office Wifi tracking separately?
• Wifi usage is inaccurate. Why?
• How can I add my Wifi Plan data?

Roaming Usage 1

• How does Roaming tracking works?